Saulnier Lange, Hvizdak Present Research on Librarian Anxiety in Global Chat April 15
As online and distance learning became more prevalent, many university libraries expanded virtual reference to reach students when and where they need help. With cooperative chats, librarians from different English-speaking libraries around the world use online instant-messaging platforms to offer students their knowledge and instruction 24/7. Yet some librarians hesitate to staff a global chat. […]