LibQUAL+ 2012 WSU Libraries Seek Student and Faculty Feedback on Service Quality On November 2, 2012, a randomly selected group of Washington State University undergraduate students, graduate students, and faculty will receive an email message from the Dean of Libraries, inviting them to participate in a web-based survey designed to measure library service effectiveness from the perspective of the library user. The results of this survey will be used in establishing priorities for the WSU Libraries. The combination of local survey results with those of other participating research libraries will allow the WSU Libraries to identify “best practices” in providing service to the WSU community. Jay Starratt, Dean of Libraries, says to those invited to participate, “You are part of a random sample chosen to represent all WSU students and faculty. A strong response rate is very important to the accuracy of this survey.” Invitation notices will be sent to email addresses in the WSU campus online directory. Email addresses may be updated at the Information Technology Email Forwarding site at http://infotech.wsu.edu/help/HowTo/Misc/emailfwd.html. Incentive to participate will also be provided. A randomly selected participant from WSU respondents will receive an I-Pad 2. The survey, called LibQUAL+, is a large-scale, user-based library service effectiveness tool developed by Texas A&M University in conjunction with the Association of Research Libraries. The Washington State University Libraries participated in a LibQUAL+ pilot study conducted in 2001, and have continued to use this tool on a regular basis to measure library user opinions, with the goal of providing excellent service and support for the WSU community. For more information about LibQUAL+, visit http://www.libqual.org. CONTACT: Steve Borrelli, Assessment Team Leader, sborrelli@wsu.edu, (509) 335-8628

Halloween is getting closer!  Start celebrating now by looking through the spooky and strange resources available from the WSU Libraries.  Visit the Paranormal Libguide and browse books, videos, articles, and internet sources that are bound to spook and haunt you the rest of the year! The WSU Libraries’ Paranormal Libguide!

Longtime Washington State University supporters and alumni Mike and Liz Johnson are making the largest-ever commitment to The Libraries at WSU, a bequest valued at $3.2 million. By naming the libraries as beneficiary of their estate, the Kirkland, Wash., couple looks to ensure the libraries keep pace in the future with the ever-changing ways information is stored and shared. This isnt your grandfathers library and its still changing very fast, said Mike. Libraries prepared to keep up with technology and communication trends are vibrant places that facilitate academic scholarship and research with resources outside of, but not excluding, actual books. The Johnsons designated their bequest for unrestricted use. As such, the dean of the libraries can determine how best to strategically leverage the funds to make the greatest impact at the time they are received. Current priorities for The Libraries at WSU include developing life skills through student employment, continuing education and professional development for staff, and upgrading electronic equipment, but by making an unrestricted commitment, the Johnsons are providing for the priorities of the future, whatever they might be. Mike and Liz want to make a significant impact on their alma mater by contributing to a unit that supports every single person in the university system. Libraries are literally the Universitys crossroads of learning, said Jay Starratt, dean of The Libraries at WSU. The Johnsons recognize this and understand that although the look of libraries and the nature of their services are changing, the importance of libraries in the success of a university is not diminished. The libraries at WSUs Pullman campus as well as those at the Spokane, Tri-Cities and Vancouver campuses collectively offer more than 2.1 million book volumes and 30,000 periodical subscriptions in addition to other resources. The collection is further extended through participation in a consortium of 37 Washington, Oregon, and Idaho libraries, offering students and faculty access to more than 28 million items. Attracting, retaining, and developing the best minds in academia requires access to meticulously curated knowledge, academic resources, and historical records, said Liz Johnson. We are proud that our gift will help WSU continue doing just that well into the future and hope that others will also be inspired to support the critical work being done by WSUs libraries. Liz is a 1976 communication major, and Mike earned two degrees from WSUa bachelors degree in economics in 1975 and a bachelors degree in psychology in 1976. The couple met at WSU and studied together in the Holland Library in Pullman before they married and moved out of state to attend graduate school. Liz retired from Microsoft in 2008 and now works in strategic sourcing and program management with Coinstar/Redbox. After leaving the financial departments of several major insurance companies in 2001, Mike has been a private funds money manager. We are grateful for Mike and Liz Johnson’s visionary leadership and generous commitment to the future of The Libraries at WSU, said Elson S. Floyd, WSU president. They understand the critical role private support plays in advancing the essential services provided by the libraries and have planted the seed for a truly valuable legacy from which the entire community will benefit. The Johnsons’ generous estate commitment is a part of The Campaign for Washington State University: Because the World Needs Big Ideas. Since July 2006, the campaign has raised more than $670.8 million toward a goal of $1 billion to increase support for WSUs students, faculty, research and programs and to leverage the universitys impact across the state, nation and world.