ArcGIS Desktop, Pro, and ArcMap Support

The Libraries’ Systems department is the contact for licensing the software listed below for WSU affiliates.

  1. For installation and licensing help, contact the Libraries HelpDesk,
    • Please include your department and whether you are requesting help with installing or licensing ArcGIS Desktop (ArcMap) or ArcGIS Pro.
    • If you are requesting to have your ArcGIS Online (AGOL) Account associated with the WSU AGOL Organization please include your AGOL account name in your email.
  2. If you need to request a site license for your department, or have questions about a site license, please contact the Crimson Service Desk,

ESRI Software

ESRI makes ArcGIS Desktop, ArcGIS PRO and ArcMap (i.e., ArcGIS for Desktop 10.x, including ArcMap, ArcCatalog and ArcToolbox). They also make “extensions” that extend the functionality of both ArcGIS Pro and/or ArcMap (i.e., Spatial Analyst or 3D Analyst).

In addition ESRI offers ArcGIS Online (AGOL) which provides tools to create, store and manage maps online (some of which can be used for free with a public account). WSU students and staff who are affiliated with a department that has an active agreement with the WSU site license can use ArcGIS Online that is connected to the WSU AGOL Organization by sending an email to


ArcGIS Pro requires that the user also has an ArcGIS Online user account that is connected to the WSU ArcGIS Online Organization and an active agreement with the WSU site license.

ArcGIS Desktop vs ArcGIS PRO

ArcGIS Desktop and ArcGIS PRO provide similar functionality in terms of tools for spatial analysis, data management and cartography. PRO is the more recent software and ESRI has stated that they are no longer developing Desktop (ArcMAP), though they will continue to support it for a limited time. As of 2024 the majority of GIS professionals (and thus most jobs) continue to use ArcMAP. However, that is beginning to change and it is clear that ESRI is strongly encouraging its users to transition to Pro. Moreover, students taking an Introductory level GIS course in 2020 will likely be looking for jobs in a future that increasingly uses ArcGIS PRO.

Free and Open Source GIS Software

ESRI and GIS Tutorials